Refunds
What about refunds?
Payment Types - Paypal or Paymate?

1. How do I get the code to register or unlock my program to the full version? In order to get your registration key to unlock the software, you need to first purchase a product from All Purpose Software. Once your payment has been confirmed, follow these steps: Download and install the latest trial version of the software if you do not already have it installed. Install it on the machine you wish to purchase a license for, the one you intend to use it on.
Start the trial version and go to Help/About in the toolbar. A registration dialog box, containing details of your pc, a username box and other assorted details pertaining to your computer will appear. Fill in your username and hit the 'Register' key. The Product ID, an 8 digit number, is located on this dialog box and when you hit the 'Register' button, an email with this ID is sent to All Purpose Software.
Once we have your Product ID we will send you an email containing the unlock code to the register the software.
(Back to Questions)


2. Once I have my registration code, how do I enter it into my program? In order to register your program you will need to enter your registration key. This is found in the email sent to you containing a username and registration key (see question no.1)Launch the application and when you see the 'splash screen' (see pic 1), click 'Enter Key' and proceed to enter in the username and registration code from the email and click 'OK'. Your software is now registered. If you have any problems registering please contact customer service.
(Back to Questions)

3. My registration key doesn't work, what shall I do?
The most likely cause of this is a simple typing error (it's easy to do). We recommend copy/pasting the registration key and username into the box, making sure you don't copy any extra spaces or introduce any punctuation of any description. If that doesn't work, double check the number you are entering. It should be 8 digits long with a dash after the fourth digit.
(Back to Questions)

4. I've lost my serial number. How can I get it back?
Please email support@allpurposesoftware.com with as much detail as you can regarding your registration. You should include in your email the exact name you registered in, the name and version number of the program you registered with and the approximate date of your registration, your email address at the time and the method of registration (online or by post).
(Back to Questions)

5. I am upgrading my PC. Will my license key still work on this machine? If not, what do I have to do?
No, your license key is locked to your old machine. Our programs lock a license key to specific machine details. If you upgrade your PC (change disks for example), or get a new PC you must install the software on the new PC and remove the program from your old machine (and confirm to us in writing/email that you have done so) and go through the registration procedure on the new machine to register for a license key for this new machine. We will send a license key for your new PC by return email.
(Back to Question)

6. I lost my program. How can I get it back without paying again?
Simply download the program again from here. After you install the program, your pc will remember you have already installed and registered it previously and the software will automatically be unlocked and registered. You don't have to do anything else.
(Back to Questions)

8. If I order by regular mail, how long will it take to receive my registration?
Once you mail us your order form with your check or money order, it should take about 10-14 working days for us to receive the order (if posted outside Australia). It will take another 3 business days to clear personal checks or 1 working day for money orders. This equates to around 18-21 working days turnaround time. You need to ensure you have added the 'Application Installation Code' from the bottom left hand corner of the dialog box (see pic 2) into the order form so a registration key can be generated for you. This simply makes the process quicker. Do not be concerned if you cannot find the code as when your check arrives you will be sent a confirmation email with instructions on how to unlock the software.

If you wish to have the registration key and a copy of the software on CD sent to you through the regular mail, you should allow around 2-3 weeks for your CD to arrive. Please note, there is an additional charge of $12.10 USD as stated on the postal information page for postage, packaging and handling. Please add this amount to the check and note this in your order form. Again, this makes the turnaround time much quicker. But please don't worry if you forget, just send an email with a request for the CD and you will receive an email from support directing you to the appropriate area for shipping payments. You should check the status of your order by contacting customer service, quoting your name, address and order details if you haven't received your CD in the expected timeframe. Please note that for international orders mail times vary from country to country so we cannot guarantee a definite time frame for your shipment to arrive. We would, however, expect your shipment to take no longer than 30 days.

If you want to insure your CD or have it sent by registered mail, thus ensuring its safe delivery and adequate timeframes, please contact support for further information regarding this option.
(Back to Questions)

14. Where do I find updates?
Visit our updates page located on our updates page.
(Back to Questions)

15. I'm having problems downloading the program. What can I do?
We suggest you try again, possibly at different times of the day. Sometimes this problem spontaneously resolves itself. Try using a different browser if you have the option. We have alternate download sites located on the downloads page.
(Back to Questions)

16. How can I remove an APSW product from my computer?
Our software is easy to uninstall. Choose "Control Panel" from the Start Menu, double click "Add/Remove Programs". Select the APSW product you wish to uninstall then press "Add/Remove...". Confirm you wish to remove the APSW product from your computer.
(Back to Questions)

17. Do I need another license if I install the same product on another computer?
Yes. Each pc has its own 'Unique ID'. This means the software can be used by more than one person on only one computer e.g. members of a family sharing time on one computer. If your use of the program falls outside of this definition you need to purchase an additional registration key for another pc.
(Back to Questions)

18. Do you have a site license/multi-user license for educational users?
Yes, site licenses and multi-user licenses are available on request for educational use. All of our multi-user licenses are heavily discounted so that many students or employees can use All Purpose Software products simultaneously at low cost. If a specific APSW product is to be installed on more than one computer and will be used by more than one person, you need either a site license or a multi-user license. We offer heavily discounted multi-user licenses for educational, non-profit organizations and corporate users. These allow simultaneous use of an APSW product on multiple computers at low prices.
(Back to Questions)

Number of Users Price (U.S Dollars)